How to Resolve the Shipping Exception Issue – Schedule Date has been Postponed – Exception Name “WSH_CHANGE_SCHED_DATE”


Sometimes, we may
change the Schedule Ship Dates in the Sales Orders. When we try to do the Ship
Confirm for those changed orders, system will not allow us to do the ship
confirm due to the Shipping Exceptions. We need to resolve that Shipping
Exception issue first then only system will allow us to do the ship confirm.

In the below
case, one sales order# 22256 got stuck with this issue and will see how to
resolve this issue.


In the Order
22256, the schedule ship date of the line 3.1 (Item 102056) was postponed from
02-FEB-2014 to 17-MAR-2014 manually. So it triggers the Exceptions

To resolve, we need the change the Exception setup as below.

Responsibility:  Order
Management Super User

Navigation: Setup > Shipping > Define Exceptions

Open “Define Exceptions

Query the Exception Name with “WSH_CHANGE_SCHED_DATE“.

Exception Behavior is set up as “Error“.

Change the Exception Behavior as “Information

And Save.

Go to “Shipping Transactions

Open the Exceptions Form, Query with 5023419 in Exception ID field.

Go to Tools > Resolve/Purge Exceptions

Enter the Exception ID in the Request ID field (shown below) and Submit.

It will purge the existing exception.

Shipping Transactions:

Go to Shipping Transactions Form and Do the Ship Confirm.

We have to
revert the Exception Behavior of 
WSH_CHANGE_SCHED_DATE in Define Exception
to Error again.

  • September 30, 2014 | 133 views