Domain

Mutual Funds

Geography

India

Customer / Product

Oracle Apex 5.1

Technology

Oracle Apex

Version

Oracle Apex 5.1

OVERVIEW

This customer is a financial services company providing a full range of securities, services, including fund accounting and transfer agency services in India. They are over five decades in the financial services space is one of the largest retail financial services players in India with assets exceeding Rs. 8,400 crores.

SCOPE / FEATURES

  • Complex business processes & integration of several legacy operational systems
  • High turn around of IT Support staff -difficult to manage the ongoing maintenance of Oracle Forms based application (Financials & Distribution)
  • Non-availability of skilled consultants and application support during off-hours
  • Development of additional custom systems –360 Degree Digital Dashboard for senior management, Container & Port Management System

ACHIEVEMENTS / TAKEAWAYS

  • Established Knowledge repository & streamlined the support process
  • Focus on Root Cause Corrective Action (RCCA) and Production Schedule Adherence (PSA)
  • Generation of exception alerts & monitoring only exceptions
  • Development of digital dashboard, container & port management system using Oracle Application Express (APEX) with separate pool of consultants

BENEFITS

  • Improved SLA’s and stability
  • On-time availability of critical reports & development of new applications
  • Reduced calls due to RCCA and Reduction of Team Size brought down the TCO
  • Access to the highly skilled consultants, when required