Introduction/ Issue: Need to delete the incorrect receipt entry from Account receivables
User has mistakenly made Receipt entry by selecting wrong customer
now they need to delete the incorrect receipt entry from Account receivables (instead of reversal)
but delete button is disable how to enable the delete option in AR receipt form.
Cause of the issue:
This issue is caused by the Cleared receipt history status.
If the receipt was reconciled with a bank statement line in Cash Management, it cannot be reversed from Receivables until is Unreconciled.
How do we solve:
Solution
⦁ Go to Cash Management > Bank Statements and Reconciliation
⦁ Search for issue reconciled statement line
⦁ Unreconcile the receipt
⦁ Go back to Receivables and Reverse the issue receipt.
