In Oracle E-Business Suite R12.1.3, when you try to view a report output/log, the following two errors are displayed:
File server could not identify source file.
or
Authentication failed.
In such scenarios’ try these workaround in your EBS,
1. Login to the EBS as SYSADMIN and clear the cache:
Go to “Functional Administrator” responsibility
Select Core Services => Caching Framework => Global Configuration => Clear cache
This should fix the issue, if the issue still persists proceed with the next step.
2. Bounce the Apache server of the EBS
$ cd $ADMIN_SCRIPTS_HOME
$ sh adapcctl stop;sh adapcctl start
3. Clear the IE browser
4. Re-set IE setting:
tool -> Internet option -> advance -> reset
5. Close browsers and retest the issue in a new browser session.
