How to Process the Stuck Purchase Orders with an Pending “Respond to Changes” Action

Note:

The query will prompt for the PO Number and the Org ID

select ref_po_num PO_Num, ref_po_header_id po_head_id, document_num Req_Num,
change_request_id CR_Id, change_request_group_id CR_Grp_ID,
last_update_date, document_line_number Doc_Line_Num, action_type,
request_reason, request_status status
from po_change_requests
where ref_po_header_id =
(select po_header_id
from po_headers_all
where segment1 = ‘&PO_NUMBER’
and org_id = ‘&ORG_ID’ )
and document_type = ‘REQ’
order by last_update_date

2. If an open Change Request is tied to the PO, then the Change must be either accepted or rejected by the Buyer. Usually, the Buyer will have a Notification in their Worklist to either accept or reject the changes.

Note:
If either the Buyer’s Worklist is not able to be reached or the needed notification is not present, the following steps can then be taken to process the outstanding change:

Measures to Respond to the Changes:

Get into Purchasing Responsibility

Navigation: Purchase Orders > Purchase Order Summary

Query the PO by entering the PO Number and click “Find.”

PO Summary form will get open with that desired PO

Go to Tools > Respond to Changes

Take the desired Actions (Accept / Reject) against the Change Request in that PO

Enter the Reason and click “Submit.”

Will get a confirmation like below;

Requery the Purchase Order and check the PO Status.

3. If, after responding to the changes, the PO still remains in In Process status, then engage Oracle Support iProcurement Product Group 398 to obtain a data fix to reject the Change Request and return the PO back to Approved status. Request the data fix from Bug 5620465 be reviewed to determine if it will be applicable.