Getting Blank Page When Create Document via Desktop Integrator – EBS 12.2.X

Issue:

On : Oracle EBS 12.2.8 version,

When attempting to create document, get a blank page.

The issue is not limitted to Create Document page, it could happen on any page which is using WebADI, such as  Created SpreadSheet to Upload Exchange Rate.

For now, the issue only happens on R12.2.8 and R12.2.9

Get the following error in BNE log
———————–
BneUIXUtils:renderErrorPage()+-+Throwable:+java.lang.NullPointerException
at+oracle.cabo.style.cache.FileSystemStyleCache._deletePreCachedFiles(Unknown+Source)

Solution:

Please execute the following actions:

1. Log into the applications.
2. Navigate to the responsibility “Functional Administrator”.
3. Click on Core Services Tab
4. Click on Profiles sub tab
5. Query up the BNE profile option ” BNE_UIX_PHYSICAL_DIRECTORY ” in the code text field.
6. Clear the value for any level set (Site, User, Responsibility, Application)
7. Restart oacore servers
8. Test and Migrate to other environments.

Reference:

Doc ID 2676524.1