Petmate is a leading and trusted pet care solutions firm based in the US. They started in 1959 with kennels and subsequently progressed into making collars, leashes, and other accessories. In today’s time, their products are popular worldwide.
As their business grew, they felt the need to work with a technological partner to manage their database and EBS administration. They were also clear that they wanted their partner to offer functional support and round the clock assistance to enhance the existing capabilities.
Petmate connected with Doyensys after they heard rave reviews from a previous client of the company. Doyensys got going from day one and started working towards a robust and sustainable solution. To provide uninterrupted and high-quality service, three senior DBS professionals and two EBS experts were made a part of the team.
The team worked hard to offer proactive measures and suggested cutting-edge best practices. Not just that, the team also achieved great success in implementing the solution owing to their expertise in Oracle Technologies.
Here is how Doyensys was able to make an impact at Petmate.
- Doyensys successfully upgraded the Oracle E-Business Suite 12.2.8. It ensured the Petmate EBS system support to be in compliance until the end of 2023.
- Doyensys purged 247 Million records from the history table. It helped Petmate gain over 30 GB from database storage level.
- With the purging, their system’s performance has increased vastly. The solution offered by Doyensys has helped them to retrieve information in 10 seconds which would take 10 minutes earlier.
- Moreover, Doyensys has been offering 24/7 support to Petmate to ensure the continuous performance of the system.
For Doyensys, the ultimate recognition and appreciation came in the words of Harnath Kanukalonu, Chief Technology Officer of Petmate. He said, “Doyensys has been an awesome technology partner for us. One of the greatest assets is their technical skills. Their technical expertise is one of the best in the industry. I would recommend Doyensys in a heartbeat.”
