At Doyensys, we firmly believe that commitment and consistency in our services can make a substantial difference in the businesses of our clients. When a US-based floral and gourmet foods gift retailer and distribution company approached us with their problems, we knew how to be partners in their growth.
The company offers 24X7 services to its customers, and that meant round-the-clock manning of their systems. It resulted in odd office timings and long working hours for their DBAs. As the pool of unresolved tickets increased, it started impacting their business. They wanted a partner who would offer continuous support for resolving tickets. They needed the vendors to provide proactive support during peak hours. Moreover, the client wanted to work out a mixed-team model where their employees could work in tandem with the vendors.
When the CIO of the said firm contacted Doyensys, we not only understood their problem but also offered cutting-edge solutions to enhance their back-end systems.
Just like any other work, this partnership also came with its own set of challenges. However, we at Doyensys love challenges and look upon them as our opportunities to grow.
Here is how we catered to each one of them and ensured business continuity for our client.
- The number of unresolved tickets was high when the work began. Being experienced in this field, we knew the impact it could have on the customers. We formulated a team of 10 people and got on to resolving the issues. We focused on event-level tickets and also developed a priority order. This strategy ensured business continuity at all times.
- The system had performance issues, and we knew we could make it much faster with our expertise. The team also identified a need for monitoring scripts on the servers. They were required to detect system failures and irregularities in time.
- The team proactively started monitoring the production and database servers. They started noticing the repeated work that was coming in and focused on fixing everything that could lead them towards success.
- We also worked on OEM configuration and database creation with standby configuration for enhanced performance.
- Finally, Doyensys worked with them and developed software systems for their order management process.
How did Doyensys achieve success with the client?
Doyensys is proud to share that we have been working with the company for the last ten years. During this time frame, the team from our side has remained the same. It has allowed us to provide interruption-free services without any loss of system knowledge and information.
The team also worked on performance issues, which resulted in the programs to run much faster on their servers. The team enabled shell script for their major work like cloning, switchover, etc. All the work and processes were meticulously documented for future reference.
Doyensys has worked on 5 Production database Fail overs once during their peak time. The live production was not able to access one data center, and Doyensys stepped in to resolve the situation. It allowed them to run their business smoothly during that time frame.
Conclusion
It is an association that has been mutually beneficial. Owing to the technical expertise of Doyensys, the client has appreciated our efforts in migration, upgrade, switchover, DR rebuild, and for troubleshooting issues during peak time.
