Employees are the backbone of an organisation. With the right people, a company can not only achieve its goals but also surpass them. We want to thank our employees and introduce these solid pillars of our success in the world. This is a blog series where we will talk to them in a bid to know them better.
An organisation needs efficient leaders to steer the organisation in the right direction. Doyensys is proud to have leaders such as Beena VT who are perceptive and efficient. Having spent more than 8 years with us, she is an asset for us. Here is what she has to say about her life at Doyensys.
How long has been your journey with Doyensys?
8+ years.
What is your role at Doyensys?
I work in a company where I am exposed to a wide range of responsibilities. I work to deliver a positive customer service experience, thereby building and maintaining strong and long-lasting client relationship.
Few of the key tasks are • Client calls/ meetings • Assisting the team with challenging client requests or issue escalations as needed. • Proposal/ contracts preparation, negotiations • Forecasting and tracking key account metrics. • Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time, within budget and in accordance with the plan. • Ensuring there is allocation of right resources and skills for each individual project. • Planning for future resource/ skill requirements. • Self & team’s skill development growth
What does your average day look like?
I start my day by listing priorities for the day, reading and responding to emails, interacting with internal teams to make myself prepared for any upcoming meetings. Other activities could be sharing knowledge to others, conducting client meetings, working on proposals, Follow up emails, deciding whether we have the right skillset to help solve a business’s problem, etc…However every day is different and unpredictable. This makes my work interesting and challenging.
Can you quote your favourite Doyensys memory?
Each day of my work is a favorite. Each day of my work is never the same as clients and team members have different requirements, needs and concerns. Hence, I have to discover, learn and handle depending on the requirement or situation. As a result, each day is different, interesting and challenging.
If you had to pick one aspect that you like the most about working at Doyensys, what would that be?
My work gives me excitement. The challenges and opportunities allow me to follow my passion.
At times, there are very difficult situations with multiple ups and lows. There are critical decision that require swift actions and multi-tasking. All of this allow me to expand my skills regularly and present new ideas.
Most importantly, I have a dedicated management that supports me to take risks and allows to learn and grow.
What kind of a leader are you? How do you rate yourself as a leader and what do you do to motivate your team?
I am transparent with my team. In turn, team members feel free to contribute ideas and suggestion. It also enhances their workplace creativity.
How do you contribute apart from work at Doyensys? (Eg: Contributing to Events, CSR Activities, Conducting Sports etc.)
I contribute to streamlining processes and data analytics.
What’s your leadership style? How do you evaluate yourself as a leader and how do you motivate your team?
My leadership style is participative.
Leadership is a journey and as part of the journey, I ensure to make myself available to others who need mentor-ship, a bit of assistance in adjusting to their role, or just a listening ear when they’ve had a tough day. I also add value by appreciating them and being part of their happiness.
I encourage team members to fully participate and have open and honest communication.
I set achievable goals and don’t do micromanagement.
I share achievements and positive feedbacks.
I encourage my team members to consider their honest mistakes as learning opportunities.
I provide team members opportunities to learn new skills, that helps them advance in their career and benefit Doyensys.
What do you like doing when you are not at work? (Eg.: Shopping, playing games, etc)
Travel and explore new places.
Who do you look up to in your life – someone you would want to follow?
My life partner
