Solution:
A. For payments that are cleared or reconciled in status:
1. In the Payments workbench click on Payment Overview.
2. In the Payments Overview window note the statement number that is reconciled to that payment.
3. Log into Cash management responsibility
4. Navigate to Cash Management>Bank Statements>Bank Statements and Reconciliation window.
5. Find the bank statement number wanted. Click on Review.
6. In the Bank Statement Lines window put the cursor on the bank statement line. Then click on Reconciled button. Click on Unreconcile.
or
Run the Unreconcile Bank Statement program with the below parameters:
– Bank account number
– statement number
– line number
7. Go back to the Payments workbench and void the payment.
B. For payments that pays a prepayment:
- You must first unapply any prepayments, and then you can void the payment.
