Unable to apply invoice to receipt
business noticed that the receipt application is missing and the missed transaction level balance is not updated .. means transaction is not applied any receipt but it is showing ZERO…
Read MoreBalance forward billing is enabled for this customer but disabled at the account site level” is raised when creating transactions for Balance Forward enabled customers
Symptoms: You have defined a setup for balance Forward billing, wherein you have: 1) Defined a Billing Cycle 2) Associated the Billing Cycle to a Payment Term 3) Created a…
Read MoreCannot close AR period due to one incomplete adjustment number showing on the subledger period close exception report.
Workaround You have to either Reject/Approve the Adjustment or change the GL Date to resolve all the adjustments prior to closing period. To remove adjustment from subledger period close exception…
Read MoreUnable to Void a Payment. The Void button on Payments workbench is greyed out
Solution: A. For payments that are cleared or reconciled in status: 1. In the Payments workbench click on Payment Overview. 2. In the Payments Overview window note the statement number…
Read Moreunable to apply/unapply any receipt applications with the receipt.
User was unable to apply/unapply any receipt applications with this receipt.we had applied this data fix in Test Instance and the issue has been fixed.
Read MoreHow to Handle the Expense Report Status ‘Pending System Administrator Action’
When an Expense Report has a status of ‘Pending System Administrator Action’ a notification has usually been sent to the System Administrator for action to be taken. The reason for…
Read MoreDocument payable was failed because of rejection level setting
When there is a genuine issue with a particular invoice in Payment Process Request(PPR), all other invoices are getting rejected with reason ‘Document payable was failed because of rejection level…
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