As an Oracle consultant, there will be many times you will need to raise Oracle support for multiple issues. When there is tight schedule, you will look for quicker responses from Oracle. Let me share quick tips and tricks for DBA’s to get quicker responses.
- Provide a brief statement on your issues stating background of your activity.
- Describe your environment/architecture
- Details of your activity
- MOS document id being followed for the activity
- Error codes or error screenshot you are receiving
2. Provide the list of steps or navigation for the issue.
3. Let support know what you needed for your issues and what you are looking for.
4. Most importantly, you will need to provide the analyzers from your environment.
For example, Below document has proactive support analyzers for E-business suite
Get Proactive with Oracle E-Business Suite – Product Support Analyzer Index (Doc ID 1545562.1)
Conclusion:
Oracle educates customers in all aspects to solve problems without having to log an SR. Below MOS document will help you to streamline and simplify your daily operations, reduce risks, maximize up-time, and lower your organizations costs through optimization.
Oracle Support: Get Proactive! (Doc ID 432.1)
