Workflow notification goes down frequently

Error:

Workflow notification mailer goes down frequently.

While we checking at the workflow log file in $APPLCSF/log location(FNDCPGSC786733.txt), we can able to see below error

Thread[outboundThreadGroup1,5,outboundThreadGroup]:1236469374:48520:1626634875670:61:UNEXPECTED:[SVC-GSM-WFMLRSVC-786733-10006 : oracle.apps.fnd.cp.gsc.Processor.run()]:java.lang.NumberFormatException: For input string: “”

SOLUTION:

1. Download and review the readme and pre-requisites for Patch.24677849:R12.TXK.B.

2. Ensure that you have taken a backup of your system before applying
the recommended patch.

3. Apply the patch in a test environment.

4. Confirm the following file versions:
adcvmat.xml 120.24.12010000.18
You can use the commands like the following:
strings -a $AD_TOP/admin/template/adcvmat.xml |grep ‘$Header’

5. Retest the issue.

6. Migrate the solution as appropriate to other environment

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